MyBXL Citizen portal
The City of Brussels wants to put the people of Brussels back at the core of its services and offer products and services in the most optimal way, adapted to the needs of its citizens. It has therefore embarked on a vast project to digitalise its processes through the BXL2021 programme. One of the flagship projects of this programme is the implementation of the MyBXL citizens’ portal (www.mybxl.be), that, just as the other initiatives of this programme, aims to improve :
- the reception and handling of requests from citizens
- the effectiveness of working methods
- the well-being of the staff
The MyBXL citizen portal offers each citizen their secure online personal space. It allows access, in just a few clicks, to several procedures commonly carried out in the City, as well as making appointments with numerous services. Each citizen can follow the status of their file and receive an e-mail notification when this status has changed or when action on their part is required.
MyBXL is a mobile responsive website. Eventually, this portal will also be accessible via a mobile application “MyBXL”.
The City of Brussels has installed terminals on its territory for citizens who do not have access to a computer. These terminals (or PCs) give access to the MyBXL citizen portal and making an appointment services of the City. List of the locations of the terminals: https://www.brussels.be/mybxl-terminals-pcs
How to use MyBXL? Watch this explanatory video or read this Transcription of the MyBXL video (PDF, 67.75 KB).
MyBXL provides direct access to several procedures that are regularly carried out by the City:
- Population certificates (family composition, residence, life,...) that were already available online via the e-desk
- Criminal Record Extracts
- Extracts from Civil Registry certificates (birth, marriage, divorce,... certificates)
- Asking for greening of the public space: planting a climber on a street-facing façade, a planter (at the foot of the façade), planting in a decorative container, creating a micro-garden
- Other services such as rat extermination, graffiti reporting and collection of bulky waste at home
And that's just the beginning. Over time, the portal will expand and personalize its catalog. In the long run it will provide access to a large number of the City's products in just a few clicks.
Brussels is adopting an omnichannel approach to its digitalisation: from autumn 2022 (and the opening of the new Brucity administrative centre), the City will give citizens the possibility of selecting the interaction channel of their choice (via the MyBXL citizen portal, via e-mail, via phone, at the counters of Brucity or the liaison offices of the City) and allow them to switch easily between these channels. The user experience will be the same regardless of the channel used. And no matter which channel the citizen chooses, he/she will no longer have to provide information which the City already has on record. Only relevant information will be requested, and only once (the “once only” principle).
